Wholesale Terms and Conditions

Wholesale Terms & Conditions

Wholesale account

We are only accepting wholesale account applications if you have an existing registered business in Australia.

Minimum Order

A minimum order of AUD$150 is required on opening orders. Once we set up a wholesale account for you, you can place your order online via our website. We will contact you with an invoice. Our minimum for re-orders is AUD$100.

Payments

Full payment of wholesale order items is required prior to shipment. We prefer payment via Bank Transfer.

Delivery

All purchases will be shipped from Point Cook, Victoria via Australia Post within 3 working days from the date full payment is received, providing that goods are in stock. A signature is required upon delivery.

Delivery charges within Australia will be AUD$10 for wholesale orders. All orders over $300 will be delivered free of charge.

Incorrect or Damaged Items

Any incorrect, missing or damaged items received must be reported to angel soap Melbourne within 2 working days of arrival for replacements or for a credit. After this time, angel soap cannot be held responsible for the items.

Cancellation/Change of your order

You are entitled to cancel or make changes to your order any time prior to dispatch.

If your order has already been dispatched when you choose to cancel or change your order, please refer to our Wholesale Returns Policy below.


Wholesale Returns & Restocking Fees

If you wish to return your item(s), please contact us for return authorisation, and then send the item(s) back within 7 days from the date after you received your order.

All items must be unopened, unused, and in their original condition.

You will be responsible for and pay the cost of returning the goods to us, except where they were faulty or damaged, or supplied incorrectly.

A 20% restocking fee will apply to all returns unless the items damaged in transit or incorrect order.

Changes/Updates of product

angel soap Melbourne reserve the rights to change or update our product(s) at any time, this may include a small colour alteration, ingredient update, an addition or removal of a single product or product line.

Please note that we craft and cut all our soaps by hand, the appearance, measurement and weight of each item can vary slightly.

angel soap Melbourne will always update its website to reflect changes and we will not be held liable for these changes.

Product pricing may be reviewed and updated without notice to reflect changes in the plant-based ingredient cost(s), which may happen due to a natural disaster or climate variability.

By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by angel soap Melbourne.